Frequently Asked Questions
General Questions
Q: How do I get started with booking a trip or event?
A: You can start by visiting our Contact page or sending an inquiry through our booking form. We’ll schedule a consultation to discuss your preferences, and from there, we’ll create a customized plan for your travel or event.
Q: What kind of services does your travel agency offer?
A: We offer a full range of travel services, including but not limited to:
• Flight bookings
• Hotel accommodations (luxury, boutique, resorts)
• Custom itineraries and tours
• Group travel and corporate travel packages
• Destination weddings, honeymoons, and family vacations
Q: What types of events do you plan?
A: We specialize in:
• Weddings
• Corporate events (conferences, meetings, team-building)
• Private parties (birthdays, anniversaries, retirement parties)
• Holiday events and charity galas
• Group events (reunions, bachelor/bachelorette parties, etc.)
Q: How does the planning process work with Sans Getaways?
A: After an initial consultation, we create a personalized itinerary or event plan, collaborate with you for adjustments, and handle all logistics and bookings.
Q: What makes Sans Getaways and Planning different from other planners?
A: We focus on providing stress free, personalized experiences with attention to detail. Your satisfaction is our top priority.
Q: Do you charge for consultations or planning services?
A: Our initial consultation is complimentary. After that, fees depend on the scope of your travel or event plan.
Q: Can I customize my travel or event package?
A: Yes! Everything we plan is fully customizable to meet your preferences and expectations.
Travel Related Questions
Q: Do I need to pay upfront to book my trip?
A: Yes, a deposit is required to confirm your booking, with the remaining balance due before your travel date. Payment plans may be available depending on the type of service.
Q: Can you help me plan a trip for a large group?
A: Absolutely! We specialize in group travel and can create customized itineraries for family reunions, corporate trips, and weddings. Contact us for a consultation, and we’ll work to accommodate your group’s unique needs.
Q: What happens if I need to cancel my trip?
A: Our cancellation policy depends on the specific services booked (e.g., flights, hotels, tours). Typically, a cancellation fee applies, but we always strive to offer flexible options where possible. Please refer to our Terms & Conditions for detailed cancellation policies.
Q: How do I know my trip is protected in case of cancellations or changes?
A: We recommend adding travel insurance to your booking for peace of mind. It helps cover unexpected events like cancellations, medical emergencies, or travel delays.
Q: What types of travel can Sans Getaways help me plan?
A: We specialize in leisure travel, family vacations, romantic getaways, group trips, and adventure travel. We can also assist with luxury, budget-friendly, or customized itineraries tailored to your needs.
Q: Do you handle last-minute travel bookings?
A: Yes! We can assist with last-minute travel arrangements, subject to availability. Contact us as soon as possible for the best options.
Q: Can you help with international travel, including visas and passports?
A: We’re unable to assist with visas, passport renewals, or other travel documentation at this time. However, we recommend reaching out to the appropriate government agencies for guidance.
Event Planning Questions
Q: How far in advance should I book my event?
A: For weddings and large events, we recommend booking at least 6-12 months in advance to ensure availability and secure the best venues and vendors. For smaller events, 3-6 months in advance is usually sufficient.
Q: Can you help me with event decorations and planning details?
A: Yes, we provide full event planning services, including vendor coordination, decor, catering, and on-the-day coordination. We aim to create a seamless and personalized experience for your special occasion.
Q: What is your event planning process?
A: Our process includes:
1. Consultation: Discuss your vision, budget, and goals.
2. Planning & Design: We create a detailed plan, including vendors and designs.
3. Execution: We coordinate all aspects of the event to ensure everything runs smoothly.
4. Post-Event Review: We follow up to ensure satisfaction and discuss any future needs.
Q: What types of events do you specialize in planning?
A: We organize weddings, birthdays, corporate retreats, vacations, anniversaries, and special celebrations. No matter the event, we ensure a seamless experience.
Q: Do you offer destination event planning?
A: Our services are currently focused on local events based in Jamaica, and we do not provide destination planning at this time.
Q: Can you work within my budget?
A: Absolutely. We tailor our planning services to fit your budget while still delivering exceptional results.
Q: What is your cancellation or postponement policy for events?
A: Policies depend on the contracts with individual vendors and venues. We help manage cancellations or changes to minimize penalties. Please refer to our Terms & Conditions for detailed cancellation policies.
Payment
Q: What payment methods do you accept?
A: We accept payments via bank transfer, and credit/debit cards. Cash payments may be arranged in certain cases upon request.
Q: Do I need to pay a deposit?
A: Yes, a non-refundable deposit of 25% of the total cost is required to secure your booking.
Q: When is the final payment due?
A: Final payments are due 30 days before your booking date, or as outlined in your booking agreement.
Q: Can I make payments in installments?
A: Yes, we offer flexible payment plans for eligible bookings. Please contact us to set up a plan that works for you.
Q: What happens if I miss a payment deadline?
A: Missing a payment deadline may result in the cancellation of your booking. If you are unable to make a payment on time, please inform us immediately to discuss your options.
Q: Is there a late payment fee?
A: Yes, late payments are subject to a fee of 5% of the outstanding balance or JMD 3,500, whichever is greater, per week until the balance is paid in full.
Q: Are payments refundable?
A: Deposits are non-refundable. Refunds for other payments depend on the cancellation policy agreed upon in your booking contract.
Q: Will I receive a receipt for my payment?
A: Yes, you will receive a receipt via email after each payment is processed.
Q: Can I pay in a different currency?
A: We accept payments in Jamaican Dollars (JMD) and US Dollars (USD). Currency conversion rates may apply if paying in USD to a Jamaican Dollars (JMD) account.
Q: How do I confirm my payment has been received?
A: Once your payment is received, you will receive a confirmation email with a receipt and updated booking details.
Opening Hours
Mon - Thurs: 9am - 6pm
Fri - Saturday: 10am - 5pm
Sunday: 11am - 3pm
Address
Old Harbour
St Catherine